SHIPPING AND RETURNS

Please read our policies regarding shipping and returns and if your concern is not addressed here, please write to info@pamelasproducts.com or call 707-462-6605.

Satisfaction Guarantee

Pamela and her team work hard to develop delicious products with high-quality ingredients. If for any reason you’re not satisfied with a purchase you made, please let us know and we will replace the item or refund the purchase price. We want your taste buds to be happy!

All purchases are fulfilled and shipped by our partner, CPG.IO*.

Free Shipping on Orders over $35

Charges & Payment

Shipping to Contiguous U.S.

Warm Weather Notice

Tracking Your Package

Canceling Your Order

Refunds & Returns

Product/Allergen Questions

Free Shipping on Orders Over $35
Orders of $35 or more (not including taxes and shipping) qualify for free shipping. *Bulk/Foodservice (25 lb) baking mixes do not qualify for free shipping. Free shipping is only valid on orders shipping to one address. At this time, we do not ship to Alaska and Hawaii.

Charges & Payment
All shipping and handling charges will be specified during the ordering and checkout process. By law, we must charge sales tax in all states where we have a business presence.

Charges will appear on your credit card as: "Pamela’s Products, Inc."

If your credit card transaction has failed, it could be because your card information was entered wrong, card is expired, card has reached its limit, or a malfunction has occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Orders Department Monday through Friday, 9:00 AM-4:00 PM CST at 866-764-4605, or email orders@pamelasproducts.com. Please provide any error messages you may have received.

Shipping to Contiguous U.S.
We ship orders every Monday through Friday via UPS. Shipping times will vary based on destination but are usually from 1-7 days. Shipping and delivery dates are estimates only and cannot be guaranteed. We do not offer expedited shipping at this time. We are not liable for any delays in shipments. Title and risk of loss pass to you upon our transfer of the products to UPS. We do not ship to PO Boxes, Hawaii, Alaska, FPO or APO addresses.

PLEASE NOTE: Orders will not be fully refunded for packages that are received back into our distribution center that have been flagged as “Return to Sender.” (See “Undeliverable Orders” under “Special Conditions and Restocking Fees”.) Please make sure you have entered delivery information correctly!

Warm Weather Notice
Be aware that chocolate chips in our products may melt during shipping in warmer temperatures.


Tracking Your Package
Once your package ships, we will send an email with a link to track it. You can also see the status of your orders in Your Account.


Canceling Your Order
To cancel your order, please contact our Orders Department at 866-764-4605, Monday through Friday 9 AM - 4 PM CST or email orders@pamelasproducts.com on the day that you place your order. We try to ship orders promptly so we cannot guarantee cancelation of your order. We will make every effort to cancel your order provided it has not entered the shipping process.


Refunds and Returns
If for any reason, you are dissatisfied with the taste of any Pamela’s product, return any unopened package(s) for a full refund (less shipping and handling charges) within 30 days of receiving the product. Please see “Special Conditions” section below before you begin return or refund.

To Request Return/Refund:
If you purchased the product FROM OUR WEBSITE, contact our Orders Department at 866-764-4605, Monday through Friday 9 AM - 4 PM CST or email orders@pamelasproducts.com with your order number and the reason you are wishing to return the item or request a refund.

If you purchased the products FROM SOMEWHERE OTHER THAN OUR WEBSITE, contact Pamela's Customer Service at 707-462-6605, Monday through Friday 8:30 AM - 4:30 PM PST or email us at info@pamelasproducts.com with the reason you are wishing to return the item or request a refund.

Our Customer Service Representative will determine if the item in question needs to be returned to receive the refund (See Special Conditions below). Refunds will be issued after refund is approved and/or unopened items are returned and inspected. It may take up to 5 to 7 business days to issue a refund.

Special Conditions
If you qualify for any of the below conditions, please contact customer service:

Phone: 707-462-6605, Monday through Friday.

Email: info@pamelasproducts.com

YOU RECEIVED EXPIRED PRODUCT: If you received an item that is out of date, please email an image of the date code and discard the expired product. No return will be necessary and full refund will be issued. Don’t know where to find an expiration date? Click here for information.

YOU RECEIVED ONLY PART OF YOUR ORDER: Partial refunds will be issued for the number of items not received.

YOU RECEIVED THE WRONG ITEMS: If you received the wrong items, please contact Customer Service with your order number and the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a UPS Paid Return Label to return the mis-shipped items for a full refund.

YOUR ORDER WAS DAMAGED: If your item(s) arrive damaged, please do not discard until written authorization is received by a Customer Service Rep. Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible -- in this case, you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.

YOUR ORDER WENT TO AN UNDELIVERABLE ADDRESS: You are responsible for entering your billing and shipping details correctly and verifying that they are correct prior to finalizing your order. Therefore, any order flagged for reasons below will not be fully refunded and will incur a 20% restocking fee and/or any additional shipping charges incurred for the return.

• Return to Sender
• Moved-Unable to Forward
• Insufficient Address
• No Such Number
• Unknown


Product/Allergen Questions
If you have any questions about our products, allergens/ingredients, or anything not related to the purchase or shipping of our products, please visit our Contact Us page.

*CPG.IO is a third-party seller, who fulfills and ships Pamela’s products. We reserve the right to add, delete or edit any and all policies herein at any time.

Pamela’s Products, Inc. 1 Carousel Lane, Suite D, Ukiah, CA 95482 Phone: 707-462-6605 Orders Department: 866-764-4605