Frequently Asked Questions

ORDERING/SHIPPING QUESTIONS

Please see our Shipping & Returns page.

PRODUCT/INGREDIENT QUESTIONS

Do you test for gluten?

I noticed your allergen statement recently changed. What does that mean?

Are your products non-GMO?

How do I read the expiration date?

Can I use Pamela’s Products after their Best By date?

Is the Baking & Pancake Mix dairy-free?

Are your products Kosher?

What does the “OUD” stand for on the cookies? Does the “D” in the OUD mark mean there is dairy in the cookies?

Why do you have “non-dairy” on the package, but in the ingredients it states it may contain traces of dairy?

Why does it say that your chocolate chunks may contain milk protein?

Why is there a nut warning on the baking mixes?

Is your xanthan gum derived from corn?

Why does the package say non-dairy if it has eggs in it?

How much baking powder & baking soda is in the Baking & Pancake Mix?

RECIPE/BAKING QUESTIONS

How many grams are there in a cup of your flour?

Can I swap flour for Baking & Pancake mix in my recipes?

Why didn’t my bread rise much? Why was my bread not cooked in the middle?

Do you have recommendations for high altitude baking?

What’s the difference between the Baking & Pancake Mix, the Bread Mix & Flour Blend and the All-Purpose Flour Artisan Blend?

How should I store the baking mix once I open the bag?

How should I store my baked goods?

GENERAL/COMPANY QUESTIONS

Where can I purchase your products?

I placed an order, and there is a problem with it.

Is your packaging recyclable?

PRODUCT/INGREDIENT QUESTIONS

Do you test for gluten?
Absolutely!  We are happy to say that we have been making gluten-free products that are in compliance with all FDA requirements for over 35 years. In fact, while the FDA guidelines require gluten-free labeled products to test at 20ppm (parts per million) or less for gluten, Pamela’s has a more rigorous standard that ensures all our products  test at 10ppm or less.

Additionally, Pamela’s has a robust sanitation and allergen control program in place to prevent product cross contamination. We are GFCO certified, use a program from the GIG (Gluten Intolerance Group) and conduct frequent swab testing for gluten. You may also notice that there are times when our cookies and other baked items are tough to find on shelves; this is due to our commitment to only produce those items during a designated gluten safe production times.

I noticed your allergen statement recently changed. What does that mean?
You may have noticed recent changes to the allergen statement on our Pancake Mixes and Baking Mixes, and Flours.  We continue to produce Pamela’s Baking mixes on the same manufacturing lines we have always used.  These manufacturing lines are dedicated gluten-free lines and no wheat products are ever run on this equipment.  Infrequently, on the other side of our facility and separated with protective walls, there may be items that contain wheat or other allergens.  In an effort to be completely transparent, we added additional language on our package to clarify this for our consumers. 

Are your products non-GMO?
Pamela’s Products has been in the Natural Foods Industry for over 30 years and has always used quality ingredients. We have statements from all our suppliers that to the best of their knowledge, their ingredient is free of GMO’s. In addition, we randomly perform 3rd party testing on our products to ensure they are GMO-free.

We presently have the following products officially verified: Vanilla Cake Mix, Chocolate Cake Mix, Chocolate Chunk Cookie Mix, Cornbread & Muffin Mix, All-Purpose Artisan Flour Blend, Organic Cassava Flour, Organic Tiger Nut Flour, Organic Coconut Flour, Biscuit & Scone Mix, Nut Flour Blend, Almond Flour Blend, and Dark Chocolate Chunk Cookies. The non-GMO seal of approval will be applied to our packaging as each of our products become verified. For more information on the non-GMO Project, visit www.nongmoproject.org

How do I read the expiration date?
Boxed Cookies, Graham Crackers & Bars – The date is located and printed on the bottom of the box. It reads Best By: Year, Month, Day, and Lot Code.
Example: 2021May14A5.

Figgies & Jammies
The date is located and printed on top of the packaging.
Example: 2022May15A6

Baking Mixes
(In bags) – The date is printed on the back of the package, towards the top. It reads as month, day and year.
Example: Best By May 23 2020.

Grain- Free Pancake Mix
(In Box) -The date is printed on the bottom of the package, above the UPC. It reads as month, day and year.
Example: Best By May 23 2020.

Can I use Pamela’s products after their Best By date?
Unfortunately, we do not recommend eating Pamela's products after the Best By date. 

Is the Baking & Pancake Mix dairy-free?
No, Pamela’s Baking & Pancake Mix contains cultured buttermilk. We have several non-dairy mixes that can be used for similar purposes as the Baking & Pancake Mix, such as Grain-Free Pancake MixBread Mix, All-Purpose Artisan Flour Blend and several others. For a complete list of our non-dairy products and all potential allergen ingredients we use please visit our “Allergy Information” page.

Pamela's also has a delicious dairy-free pancake recipe using our All-Purpose Artisan Flour Blend! Find the recipe here and whip up these delicious dairy-free pancakes. 

Are your products Kosher?
All of our products are certified Kosher OU or Kosher Dairy OUD.

What does the “OUD” stand for on the cookies? Does the “D” in the OUD mark mean there is dairy in the cookies?
The “OU” part of the kosher mark on our cookies designates that these products, including the facility that they were produced in, are certified by Orthodox Union. Since butter (a dairy product) is in some of our products, the entire facility is designated as a “dairy” facility. Kosher law mandates that everything made on equipment that makes products containing dairy/milk will be designated with the “D”, even if there are no dairy/milk ingredients used in that product. This means that many of our non-dairy products will carry the “D” designation even though they contain no dairy ingredients.

Why do you have “non-dairy” on the package, but the ingredients  states it may contain traces of dairy?
Our products that contain chocolate chunks are made with non-dairy ingredients, but the chunks themselves may contain traces of dairy proteins due to the manufacturing of the chocolate chunks

Why does it say that your chocolate chunks may contain milk protein?
Our non-dairy, dark chocolate chunks are produced on the same equipment as milk chocolate. We want people with a severe milk allergy to have this information. For a complete list of potential allergen ingredients we use please visit our “Allergy Information” page.

Why is there a nut warning on the baking mixes?
While some of our mixes contain nuts, every precaution is taken to ensure there is no cross contamination, including cleaning & sanitizing the blending equipment in between processing of each different item. There are no peanuts in the baking mix facility. Our allergen page will indicate if a product is nut free.

Is your xanthan gum derived from corn?
Our xanthan gum is grown on corn – it does not consume the corn.  Corn is simply the host vehicle.  All our products are corn free except our non-GMO Cornbread mix.

Why does the package say non-dairy if it has eggs in it?
The FDA recognizes dairy & eggs as two separate food items and two separate allergens. Dairy products are generally defined as food produced from milk and eggs do not fit this classification.

How much baking powder & baking soda is in the Baking & Pancake Mix?
Each cup of our Baking & Pancake Mix contains approximately 1 tsp of baking powder and 1/4 tsp of baking soda.

RECIPE/BAKING QUESTIONS

How many grams are in 1 cup of your flour?
The weights will vary by product. Here are the grams in 1 cup for each of the following products:

All-Purpose Flour Artisan Blend = 140 grams
Baking & Pancake Mix = 140 grams
Bread Mix = 150 grams
Chocolate Brownie Mix = 170 grams (without the chunks, which equals approx. 3 cups per 16 oz. bag)
Chocolate Cake = 183 grams
Chocolate Chunk Cookie Mix = 192 grams (without the chunks)
Pancake & Waffle Mix (Non-Dairy) = 140 grams
Pizza Mix = 160 grams
Vanilla Cake = 183 grams

Can I swap out the wheat flour for your Baking & Pancake mix in my favorite recipes?
Depending on what you are making, you should be able to take your favorite recipe and swap out the wheat flour for Baking & Pancake Mix, cup per cup. Please keep in mind that each cup of our Baking & Pancake mix contains approximately 1 tsp of Baking Powder and 1/4 tsp of Baking Soda, so you will want to make any necessary adjustments. For questions regarding particular recipe please feel free to contact us.

Why didn’t my bread rise much? Why was my bread not cooked in the middle?
Our gluten free Bread Mix will produce a naturally moist, dense loaf of bread. You will most likely get approximately 3.5 inches of rise.  If oven baking, be sure to use an 8×4 pan, versus a 9×5, as the directions indicate.
If your bread is “gummy” in the center, eliminate 2 tablespoons of water. Try this each time you prepare the bread until you get it exactly where you like it.
If you are making egg-free or yeast-free bread, you will need to let the bread cool completely before slicing, or it will fall and create a gummy center.

Do you have recommendations for high altitude baking?
If you are cooking at high altitude, we understand it can be frustrating! When you are in higher altitude, the air pressure is lower. Which can take your food longer to bake. Here are some adjustments you can try:
Decrease water by 1-2 tablespoons
Increase oven temperature by 15 to 25 degrees
Increase baking time by 5-15 minutes, checking at 5 minute intervals

What’s the difference between the Baking & Pancake Mix, the Bread Mix and the All-Purpose Flour Artisan Blend?
Each mix has been created to serve a distinct purpose. The Bread Mix is intended for more bread-like products, while the Baking & Pancake Mix is for fluffier baked goods. The All-Purpose Flour Artisan Blend can be used as a cup-for-cup replacement for regular flour in most recipes. Here are links to the recipes associated with each mix to give a better idea of the uses of these mixes.

How should I store the baking mix once I open the bag?
Store opened & unopened bags in an airtight container to help preserve the mix – simply plop the entire bag into the container, recipes and all. From there you can freeze it, store in the refrigerator or in a cool dry place.

How should I store my baked goods?
Wrap air tight and store on counter if using within a couple of days. For longer storage you can refrigerate or freeze.

GENERAL/COMPANY QUESTIONS

Where can I purchase your products?
Pamela’s Products are available in most grocery stores, as well as health food and natural food stores, throughout North America. You can find a store near you by visiting our Retail Locations and store locator page. You can also purchase our products online through our website, or through other online retailers. If you would like to add your retail store to our online store locator, please fill out the Retail Location form.

I placed an order, and there is a problem with it.
Answers to any questions regarding shipping and returns can be found here.

Is your baking mix packaging recyclable?
We are excited to partner with TerraCycle, a waste management company that is inventing new ways to recycle and reuse garbage. Through TerraCycle, you are able to recycle the 100% of Pamela's packaging! We recommend storing the bags until you have a stockpile and then you can either mail them in with a prepaid shipping label to TerraCycle or drop it off a public drop-off point.  Our packaging is also recyclable if you can find a facility in your area that accepts them or your own curb side pick-up program. Pamela's concern is first and foremost for our customers to receive a quality product that performs as it should through the expiration date.  Unfortunately, this limits the facilities that will accept this material to recycle. Until we are able to find a better solution that will protect our product for 12 months (as required by our distributors and retailers and is an added benefit to our customers), we will partner with TerraCycle to make it easier for you to recycle. To learn more about the recycling program here and check out Pamela's page on TerraCycle here! We are sorry for the inconvenience.