Privacy policy

Effective Date: May 22, 2026

Last Modified: August 3, 2026

Pamela’s (“Pamela’s,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and shared when you visit or make a purchase from www.pamelasproducts.com (the “Site”), interact with our marketing communications, create an account, or otherwise engage with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your interaction with the Site, and through third-party service providers that support our business operations.

1.1 Information You Provide to Us

When you interact with our Site, we may collect information including:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Account login information

• Payment and transaction details

• Order history

• Subscription preferences

• Customer service communications

• Product reviews, testimonials, or other submitted content

This information may be collected when you:

• place an order

• create an account

• enroll in a subscription program

• subscribe to email or SMS marketing

• submit a review

• contact customer support

• participate in promotions or surveys

• or otherwise interact with our Site

1.2 Subscription & Account Information

Pamela's offers customer account functionality and subscription services through third-party platforms such as Shopify and Stay.ai.

Through these services, customers may:

• manage recurring subscriptions

• store shipping information

• access order history

• save checkout preferences

• and manage account settings

1.3 Payment Information

Payments made through our Site are securely processed by trusted third-party payment providers, including Shopify and Shop Pay. Pamela's does not directly store complete payment card information on our servers.

Payment processors may collect transaction and billing information necessary to securely complete purchases and prevent fraud. Your payment information is handled in accordance with the privacy policies of the applicable payment processor.

1.4 Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Browser type

• Device information

• Operating system

• Site activity and browsing behavior

• Referral URLs

• Product interactions

• Shopping and purchase behavior

• Approximate geographic location

This information helps us improve website functionality, personalize user experiences, analyze performance, and support marketing efforts.

2. Cookies & Tracking Technologies

Our Site uses cookies, pixels, web beacons, and similar technologies to support essential website functionality, analytics, personalization, and advertising.

These technologies may be used to:

• remember preferences and account settings

• keep items in your shopping cart

• analyze site traffic and user behavior

• personalize content and product recommendations

• measure marketing performance

• support advertising and retargeting campaigns

You may disable cookies through your browser settings; however, portions of the Site may not function properly if certain cookies are disabled.

3. Analytics, Advertising & Marketing Technologies

Pamela's works with third-party technology providers to better understand customer behavior, improve marketing performance, and personalize the shopping experience.

These providers may include:

• Awin Affiliate Marketing

• Shopify Collabs

• Facebook & Instagram Pixel

• Google Analytics

• Google Ads & Youtube Pixel

• Klaviyo

• Triple Whale

• Lifetimely

• Rebuy

• Supermetrics

• Shopify analytics tools

• Heatmap.com

• Pinterest Pixel

• Reddit Pixel

• StayAI Subscription

• TikTok Pixel

These technologies may collect information about browsing behavior, interactions with the Site, purchases, and engagement with advertisements or marketing communications.

This information may be used to:

• analyze website performance

• personalize product recommendations

• improve customer experience

• deliver targeted advertising

• measure campaign effectiveness

• support business reporting and attribution

4. Email & SMS Marketing

If you opt in to receive marketing communications, Pamela's may send promotional emails and SMS messages related to products, promotions, subscriptions, cart reminders, and brand updates.

Marketing communications may be powered by third-party platforms such as Klaviyo.

We may use engagement information such as:

• email opens

• clicks

• browsing behavior

• cart activity

• purchase history

to personalize communications and improve marketing relevance.

You may unsubscribe from marketing emails or SMS messages at any time using the unsubscribe or opt-out instructions included in those communications. Even if you opt out of marketing communications, we may still send transactional or service-related messages (for example, order confirmations and shipping notifications).

5. Reviews & User-Generated Content

Customers may have the opportunity to submit reviews, testimonials, photos, or other content through the Site or third-party review platforms such as Judge.me.

By submitting content, you acknowledge that the information provided may be displayed publicly in connection with our products, services, or marketing materials.

6. Store Locator & Location Information

Certain features of the Site, including store locator functionality, may use approximate location information to help users find nearby retail locations or improve localized experiences.

Location information is not used to precisely track users in real time.

7. Embedded Content & Social Media

Our Site may include embedded content or integrations from social media platforms and third-party services. These third parties may independently collect information through their own cookies or tracking technologies when you interact with embedded content.

Your interactions with those services are governed by the privacy policies of the applicable third-party providers.

8. How We Use Information

We may use collected information to:

• process and fulfill orders

• manage subscriptions and accounts

• provide customer support

• personalize shopping experiences

• improve website functionality and performance

• analyze trends and customer behavior

• send marketing communications

• administer promotions and surveys

• detect fraud and maintain security

• comply with legal obligations

9. Sharing of Information

Pamela's does not sell personal information for monetary compensation.

We may share information with trusted third-party service providers that support our business operations, including providers related to:

• ecommerce infrastructure

• payment processing

• subscriptions

• shipping and fulfillment

• analytics

• advertising and marketing

• customer support

• reviews and user-generated content

• website personalization

We may also disclose information:

• when required by law

• to protect our rights or security

• to investigate fraud or misuse

• or in connection with a merger, acquisition, or business transfer

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide our services

• fulfill transactions

• maintain customer accounts

• comply with legal obligations

• resolve disputes

• and enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

11. Data Security

Pamela's implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

While we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children’s Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

13. Your Choices

You may:

• unsubscribe from marketing emails

• opt out of SMS communications

• disable cookies through browser settings

• or contact us regarding questions about your personal information

14. U.S. State Privacy Rights (Including CCPA/CPRA)

Depending on where you live, you may have privacy rights under certain U.S. state laws. These rights vary by state and may be subject to exceptions and verification requirements.

14.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, the “CCPA/CPRA”) provides you certain rights regarding personal information, including:

• Right to Know/Access: request disclosure of categories and specific pieces of personal information collected, sources, purposes, and categories of third parties disclosed to

• Right to Delete: request deletion of personal information, subject to legal exceptions

• Right to Correct: request correction of inaccurate personal information

• Right to Opt Out of Sale/Sharing: opt out of the sale or sharing of personal information for cross-context behavioral advertising

• Right to Limit Use and Disclosure of Sensitive Personal Information: where applicable, request limits to uses permitted by law

• Right to Non-Discrimination: not be discriminated against for exercising privacy rights

14.2 Do Not Sell or Share My Personal Information

Pamela's does not sell personal information for monetary compensation. However, some privacy laws define “sale” or “sharing” broadly to include certain disclosures to advertising and analytics partners (for example, via cookies, pixels, and similar technologies) for targeted advertising or cross-context behavioral advertising.

You may opt out of sale/sharing (as those terms are defined under applicable law) by:

• Using the cookie consent banner displayed when you first visit the Site, or by clicking the "Cookie Preferences" link in the Site footer (if available)

• Using the "Do Not Sell or Share My Personal Information" link on the Site footer (where provided)

• Submitting a request by email to info@pamelasproducts.com with the subject line “Do Not Sell or Share”

Where required by law, we will also process opt-out preference signals (such as browser-based opt-out signals) in accordance with applicable requirements.

14.3 Other State Privacy Rights

Residents of certain U.S. states may have rights to:

• Access: confirm whether we process personal information and access it

• Delete: request deletion of personal information

• Correct: request correction of inaccuracies

• Data Portability: obtain a copy of data in a portable format

• Opt Out: opt out of targeted advertising, the sale of personal information, or certain profiling (as applicable)

• Appeal: appeal a denial of a rights request (where required)

14.4 How to Submit a Privacy Rights Request

To exercise privacy rights, you (or an authorized agent, where permitted) may submit a request by:

• Email: info@pamelasproducts.com

• Contact form: https://www.pamelasproducts.com/pages/contact-us

• Mail: Pamela's, Attn: 1845 Deming Way, Middleton, WI 53562

We will take steps to verify your request before responding. Verification may require confirming information associated with your account or order history. If you use an authorized agent, we may require proof of authorization and may verify your identity directly.

We will respond within the timeframe required by applicable law (often 45 days, with an extension where permitted). If we deny your request, we will provide an explanation as required by law and, where applicable, information about how to appeal.

14.5 California Categories of Personal Information (Summary)

15. Changes to This Privacy Policy

Pamela's may update this Privacy Policy periodically to reflect operational, legal, or technological changes. Any updates will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through our website contact form or by email at:

info@pamelasproducts.com

© 2026 Pamela's. All rights reserved.