Frequently Asked Questions

PRODUCT/INGREDIENT QUESTIONS

Do you test for gluten?

Are your products non-GMO?

How do I read the expiration date?

Can I use Pamela’s Products after their Best By date?

Is the Baking & Pancake Mix dairy-free?

Are your products Kosher?

What does the “K” on your baking mixes stand for?

What does the “OUD” stand for on the cookies? Does the “D” in the OUD mark mean there is dairy in the cookies?

Where does your Palm Oil come from?

Which products are gluten-free & casein-free?

Why do you have “non-dairy” on the package, but in the ingredients it states it may contain traces of dairy?

Why does it say that your chocolate chunks may contain milk protein?

Why is there a nut warning on the baking mixes?

Is your xanthan gum derived from corn?

Why does the package say non-dairy if it has eggs in it?

How much baking powder & baking soda is in the Baking & Pancake Mix?

RECIPE/BAKING QUESTIONS

How many grams are there in a cup of your flour?

Can I swap flour for Baking & Pancake mix in my recipes?

Why didn’t my bread rise much? Why was my bread not cooked in the middle?

Do you have recommendations for high altitude baking?

What’s the difference between the Baking & Pancake Mix, the Bread Mix & Flour Blend and the All-Purpose Flour Artisan Blend?

How should I store the baking mix once I open the bag?

How should I store my baked goods?

GENERAL/COMPANY QUESTIONS

Where can I purchase your products?

I placed an order, and there is a problem with it.

Is your packaging recyclable?

PRODUCT/INGREDIENT QUESTIONS


Do you test for gluten?
The new FDA regulation for standardizing gluten-free claims and labeling on products addresses a serious issue for many of our customers. At Pamela’s, we are pleased to see there are now some standards in place to help those with celiac disease and gluten intolerance make educated decisions regarding their food choices. We are happy to say that we provide gluten-free products already in compliance with new requirements and have been doing so for over 26 years. While the ruling requires gluten-free labeled products must test at 20ppm or less for gluten, Pamela’s products consistently test at 10ppm or less.
Back to Top


Are your products non-GMO?
Pamela’s Products has been in the Natural Foods Industry for over 26 years and has always used quality ingredients. We have statements from all our suppliers that to the best of their knowledge, their ingredient is free of GMO’s. In addition, we randomly perform 3rd party testing on our products to ensure they are GMO-free.

Pamela’s has officially joined the non-GMO Project. Several of our products have been submitted and are undergoing the extensive and very thorough verification process. We presently have the following baking mixes officially verified: 6 Grain Pancake Mix, All-Purpose Flour Artisan Blend, Baking Powder, Biscuit & Scone Mix, Buckwheat Pancake Mix, Chocolate Cake Mix, Cornbread & Muffin Mix, Vanilla Cake Mix, Dark Chocolate Frosting Mix, Grain-Free Pancake Mix, Non-Dairy Pancake Mix, Not Xanthan/Not Guar Baking Binder, Nut Flour Blend, Oatmeal Cookie & Bar Mix, Pancake & Waffle Mix, Pizza Crust Mix, Sugar Cookie Mix and Vanilla Frosting Mix. The following cookies have also been verified: Ginger Cookies with Sliced Almonds, Chunky Chocolate Chip, and Dark Chocolate Chunk. All of our Whenever Bars and all of our Oat Up Bars have been verified. The non-GMO seal of approval will be applied to our packaging as each of our products become verified.

For more information on the non-GMO Project, visit www.nongmoproject.org
Back to Top


How do I read the expiration date?
Cookies & Whenever Bars – The date is located on the opposite end flap from you open the box. It is stamped into the outside of the cardboard box and can help to hold it up to the light to read it. It will read as a year, month and day.
Example: E2014APR15.

Figgies & Jammies – The date is stamped onto the side of the package.
Example:  2015 MAR 22

Biscotti – The date is located on the opposite end flap from you open the box. It is on a sticker that reads month, day and year.
Example: Best Before 4 13 13 (translated to Apr 13, 2013)

Baking Mixes – The date is located on the back of the package, towards the top, either right above or right below the “cut” line. It reads as month, day and year.
Example: Best By May 23 2014.

Simplebites: The date is located on the front of the bag, at the top, usually above the “tear” line. It is stamped in ink and reads as year, month and day.
Example: Best By 2014 JUN 28
Back to Top


Can I use Pamela’s Products after their Best By date?
Our products are all natural and do not contain preservatives. How they have been stored over their lifespan will also determine how long they will last. If they have been exposed to extreme heat anywhere along their journey, it will have an effect on their lifespan. Some items contain dairy, eggs and other ingredients that can spoil. Ultimately this is going to be a judgment call on your part.
Back to Top


Is the Baking & Pancake Mix dairy-free?
No, Pamela’s Baking & Pancake Mix contains cultured buttermilk. We have several non-dairy mixes that can be used for similar purposes as the Baking & Pancake Mix, to include our new Pancake & Waffle Mix (non-dairy), Bread MixArtisan Flour Blend and several others. For a complete list of our non-dairy products and all potential allergen ingredients we use please visit our “Allergy Information” page.
Back to Top


Are your products Kosher?
Our Cookies, Simplebites, Whenever Bars and Figgies & Jammies are designated as Kosher Dairy. Our Baking & Pancake Mix is Kosher Dairy. The rest of our Baking Mixes are designated as Kosher Dairy Equipment. Our Biscotti is not Kosher.
Back to Top


What does the “K” on your baking mixes stand for?
The “K” designates that our products are under Kosher supervision.
Back to Top


What does the “OUD” stand for on the cookies? Does the “D” in the OUD mark mean there is dairy in the cookies?
The “OU” part of the kosher mark on our cookies designates that these products, including the facility that they were produced in, are certified by Orthodox Union. Since butter (a dairy product) is in some of our products, the entire facility is designated as a “dairy” facility. Kosher law mandates that everything made on equipment that makes products containing dairy/milk will be designated with the “D”, even if there are no dairy/milk ingredients used in that product. This means that many of our non-dairy products will carry the “D” designation even though they contain no dairy ingredients.
Back to Top


Where does your Palm Oil come from?
Pamela’s Products uses palm oil sourced from Spectrum Organics. Spectrum chose to partner with DAABON Organic, a company committed to being stewards of their community and the planet.

DAABON’s farms are located in the northern Caribbean coast of Columbia on the western slopes of the Santa Marta mountain range. All are certified in accordance with international third party certifying agencies and have obtained social and environmental certification through such organization as S.A. 8000, Eco-Cert, Proforest and Bio Suisse. It’s clear that DAABON is proud of their role in creating a sustainable model for the palm industry.

One reason DAABON is able to make such a large impact on an entire industry is vertical integration. They are the only company in the world that has vertically integrated their palm production from seeder to farming, harvesting, mechanical pressing, physical refinery and finally to end products. By being directly involved in all stages of the process, DAABON is able to ensure not only the quality of their product, but the treatment of their employees and the land.

Pamela’s Products takes great pride in creating foods for those with wheat allergies and gluten intolerance. All ingredients we use are of the highest quality to protect our customers. Since 1988, we have developed strong relationships with reliable ingredient suppliers and we are confident that we offer good food that is safe and will positivity impact the health and well being of our customers.
Back to Top


Which products are gluten-free & casein-free?
We have a wide assortment of products that fit a Gluten-free & Casein-free diet. For a complete list of potential allergen ingredients we use please visit our “Allergy Information” page.

Back to Top


Why do you have “non-dairy” on the package, but in the ingredients it states it may contain traces of dairy?
Our products that contain chocolate chunks are made with non-dairy ingredients, but the chunks themselves may contain traces of dairy.
Back to Top


Why does it say that your chocolate chunks may contain milk protein?
Our non-dairy, dark chocolate chunks are produced on the same equipment as milk chocolate. We want people with a severe milk allergy to have this information. For a complete list of potential allergen ingredients we use please visit our “Allergy Information” page.
Back to Top


Why is there a nut warning on the baking mixes?
Our Baking & Pancake Mix contains almonds.  Our Nut Flour Blend and Grain-Free Pancake Mix contain almond flour, coconut flour, pecan flour and walnut flour. Every precaution is taken to ensure there is no cross contamination, to include special nut processing days, deep cleaning the equipment between batches and storing allergens away from other ingredients. There are no peanuts in the baking mix facility. Our allergen page will indicate if a product is nut free.
Back to Top


Is your xanthan gum derived from corn?
Our xanthan gum is grown on corn – it does not consume the corn.  Corn is simply the host vehicle.  Our Allergen page will identify which items contain corn and which items are corn free.
Back to Top


Why does the package say non-dairy if it has eggs in it?
The FDA recognizes dairy & eggs as two separate food items and two separate allergens. Dairy products are generally defined as food produced from milk and eggs do not fit this classification.
Back to Top


How much baking powder & baking soda is in the Baking & Pancake Mix?
Each cup of our Baking & Pancake Mix contains approximately 1 tsp of baking powder and 1/4 tsp of baking soda.
Back to Top

RECIPE/BAKING QUESTIONS


How many grams are in 1 cup of your flour?
The weights will vary by product. Here are the grams in 1 cup for each of the following products:

All-Purpose Flour Artisan Blend = 140 grams
Baking & Pancake Mix = 140 grams
Bread Mix = 150 grams
Chocolate Brownie Mix = 170 grams (without the chunks, which equals approx. 3 cups per 16 oz. bag)
Chocolate Cake = 183 grams
Chocolate Chunk Cookie Mix = 192 grams (without the chunks)
Pancake & Waffle Mix (Non-Dairy) = 140 grams
Pizza Mix = 160 grams
Vanilla Cake = 183 grams


Can I swap flour for Baking & Pancake mix in my recipes?
Depending on what you are making, you should be able to take your favorite recipe and swap out the wheat flour for Baking & Pancake Mix, cup per cup. Please keep in mind that each cup of our Baking & Pancake mix contains approximately 1 tsp of Baking Powder and 1/4 tsp of Baking Soda, so you will want to make any necessary adjustments.  For questions regarding particular recipe please feel free to contact us.
Back to Top


Why didn’t my bread rise much? Why was my bread not cooked in the middle?
Our gluten free Bread Mix will produce a naturally moist, dense loaf of bread.  You will most likely get approximately 3.5 inches of rise.  If oven baking, be sure to use an 8×4 pan, versus a 9×5, as the directions indicate.
If your bread is “gummy” in the center, eliminate 2 tablespoons of water. Try this each time you prepare the bread until you get it exactly where you like it.
If you are making egg-free or yeast-free bread, you will need to let the bread cool completely before slicing, or it will fall and create a gummy center.

Need more help? Watch these videos of how to make bread:
How to Bake Bread in the Oven
How to Bake Bread in a Bread Machine
Back to Top


Do you have recommendations for high altitude baking?
As we are basically at sea level, our high altitude directions are general and not recipe specific.  For high altitude you can try the following adjustments:
Decrease water by 1-2 tablespoons
Increase oven temperature by 25 degrees
Increase baking time by 5-15 minutes, checking at 5 minute intervals
Back to Top


What’s the difference between the Baking & Pancake Mix, the Bread Mix and the All-Purpose Flour Artisan Blend?
Each mix has been created to serve a distinct purpose. The Bread Mix is intended for more bread-like products, while the Baking & Pancake Mix is for fluffier baked goods. The All-Purpose Flour Artisan Blend can be used as a cup-for-cup replacement for regular flour in most recipes. Here are links to the recipes associated with each mix to give a better idea of the uses of these mixes.
Video: Pamela’s Baking Mixes – Differences Explained
Recipes for Baking & Pancake Mix
Recipes for Bread Mix & Flour Blend
Recipes for All-Purpose Flour Artisan Blend
Back to Top


How should I store the baking mix once I open the bag?
Store opened & unopened bags in an airtight container to help preserve the mix – simply plop the entire bag into the container, recipes and all. From there you can freeze it, store in the refrigerator or in a cool dry place.
Back to Top

How should I store my baked goods?
Wrap air tight and store on counter if using within a couple of days. For longer storage you can refrigerate or freeze.
Back to Top

GENERAL/COMPANY QUESTIONS


Where can I purchase your products?
Pamela’s Products are available in most grocery stores, as well as health food and natural food stores, throughout North America. Please contact us if you would like us to find a store in your area, check our Retail Locations, email us at info@www.pamelasproducts.com or call 707-462-6605. You can also purchase our products online through our website, or through other online retailers. If you would like to add your retail store to our online store locator, please fill out the Retail Location form.
Back to Top


I placed an order, and there is a problem with it.
All orders placed on our website are processed through Amazon.com, and unfortunately we do not have access to the orders. You will need to contact Amazon and they will be able to assist you. Amazon.com 1-866-216-1072.
Back to Top


Is your packaging recyclable?
You can recycle the packages if you can find a facility in your area that accepts them. The material was chosen for its ability to protect our mixes for up to a year. Pamela’s concern is first and foremost for our customers to receive a quality product that performs as it should through the expiration date. Unfortunately, this limits the facilities that will accept this material. Until we are able to find a better solution that will protect our product for 12 months (as required by our distributors and retailers and is an added benefit to our customers) our customers will have to continue to inquire with their local facilities about recycling. We are sorry for the inconvenience.
Back to Top

Can I use Pamela’s Products after their best by date?   

Comments are closed.