Question: Where can I purchase your products?
Answer: Pamela's Products are available in Health Food and Natural Food stores, as well as many larger grocery stores throughout North America. Please contact us if you would like us to find a store in your area, our email info@pamelasproducts.com or call 707-462-6605. If you prefer to shop online, you can purchase our products through a number of fine retailers, a list of these can be found on our website at "Purchasing Information".
Question: Is the Baking & Pancake Mix dairy-free?
Answer: No. Our Pamela's Baking & Pancake Mix contains cultured buttermilk. For a complete list of our non-dairy products and all potential allergen ingredients we use please visit our "Allergy Information" page.
Question: Why does it say that your chocolate chunks may contain milk protein?
Answer: Our non-dairy, dark chocolate chunks are produced on the same equipment as milk chocolate. For people with a severe milk allergy, those with the potential for anaphylaxis, they need this information. For a complete list of potential allergen ingredients we use please visit our "Allergy Information" page.
Question: Which products are gluten-free & casein-free?
Answer: We have a wide assortment of products that fit a Gluten-free & Casein-free diet. For a complete list of potential allergen ingredients we use please visit our "Allergy Information" page.
Traditional Cookies: Ginger with Sliced Almonds; Chunky Chocolate Chip Cookies; Chocolate Chip Walnut Cookies; and Peanut Butter Cookies
Organic Cookies: Dark Chocolate, Chocolate Chunk Cookies; Spicy Ginger with Crystallized Ginger Cookies; and Peanut Butter Chocolate Chip Cookies
Baking Mixes: Chocolate Brownie Mix; Chocolate Cake Mix; Chocolate Chunk Cookie Mix; and Wheat-Free Bread Mix
Question: Why are some of your products non-dairy, but still contain eggs?
Answer: Dairy refers to milk and milk derived products only. The easiest way to remember this is that milk/dairy comes from cows, whereas eggs come from chickens.
Question: Why do you have "non-dairy" on the package, but in the ingredients it states it may contain traces of dairy?
Answer: Products designated as "non-dairy" have no diary ingredients used in their production, however the products that do contain dairy are produced on the same machinery. This is an important distinction for those with severe allergies.
Question: What does the "OUD" stand for on the cookies?
Question: Does the "D" in the OUD mark mean there is dairy in the cookies?
Answer: The "OU" part of the kosher mark on our cookies designates that these products, including the facility that they were produced in, are certified by Orthodox Union. Since butter (a dairy product) is in some of our products, the entire facility is designated as a "dairy" facility. Kosher law mandates that everything made on equipment that makes products containing dairy/milk will be designated with the "D", even if there are no dairy/milk ingredients used in that product. This means that many of our non-dairy products will carry the "D" designation even though they contain no dairy ingredients.
Question: What does the "K" on your baking mixes stand for?
Answer: The "K" designates that our products are under Kosher supervision.
Question: Why have you changed the sweetener in some of the Traditional cookies?
Answer: Hurricane Katrina destroyed the plant that made the honey we used in many of our Traditional cookies. In order for us to continue baking these products, we had to make a change quickly, or risk not having them available. Due to customer feedback, it is currently unclear if we will change Traditional cookies back, as most people seem to like the new flavor. For a complete list of sweeteners in our products please visit our "Allergy Information" page.
Question: How should I store the baking mix once I open the bag?
Answer: The 24oz bag of Pamela's Baking & Pancake Mix has a tie on the bag for resealing, the 4LB bag has a zipper lock. For the other baking mixes we recommend storage in an air tight container, like a zippered bag, plastic food container, or fold down the top of the mix bag and seal with a clip. If you do not have a clip, please write to us at info@pamelasproducts.com and tell us you need one. We'll be happy to send you a Pamela's Products bag clip.